Guest Engagement
FX Front Desk
Intuitively designed product focused on improving the guest experience, FX Front Desk is a fully mobile, cloud-based solution that enables true mobility for front office operations. The ease-of-use nature and the mobile form of FX Front Desk enhances the operational efficiency of hotels. Discover boundless opportunities to streamline front office operations ranging from tracking real-time room availability status to booking reservations for the property in one go.
Key Features
Complete Contactless Journey
The entire guest journey can be guided through digital links and QR code scans, eliminating all touchpoints
Accessible Through Any Device
Unique links received via email or text accessible through any mobile, tablet or PC
Synced with COVID Regulations
Statutory declaration forms requesting guest’s health and travel details
Integrated Feedback portal
Guests can rate their experience and provide feedback through their own devices
Steward Mobile App
Notifies stewards of guests’ restaurant orders, allowing them to confirm guest orders and forward it to the kitchen in a contactless way.
FX Guest Service
Respond to guest service requests and complaints promptly and efficiently through FX Guest Services. A web-based platform complemented with a mobile application, this solution allows managers and supervisors to assign and monitor their progress. Integrated with FX Front Desk, FX Front Office Management, and FortuneNext, FX Guest Services provides service request and complaint updates throughout your hotel property.
Key Features
Web & Mobile App
Guest requests or complaints logged through a web or mobile app directed to the mobile app of the hotel staff
Faster Allocation
Automatically forward requests to relevant departments or manually assign tasks to a particular person
Easy Communication
Send the assignee all required information such as the request details, room number, and guest name
Mobile Request Lodging
Maintenance requests can be lodged on the go directly through the mobile app
FX Steward
Key Features
Real-Time Updates
Instant views on occupied, vacant, just billed, and just served tables
Add Modifier Option
Select from a list of pre-defined modifiers or add a new modifier on the go
Create Open Items
Prioritise guests’ preferences by creating new items as per their requests
Instant Communication
Bill requests can be sent to the terminal from the handheld device
Seamless Integration
All menu groups and menu items are automatically retrieved from FX POS and Fortune Next POS